EXCHANGE PRIVILEGE
If for any reason you're not completely satisfied with your Certified Pre-Owned Vehicle, you can exchange it within 30 days or 2,500 kilometers — whichever comes first — from the date of purchase for any other eligible Certified Pre-Owned Vehicle.
If the purchase price of the replacement vehicle is less than the purchase price of the vehicle being returned, you'll receive credit for the difference. If the purchase price of the replacement vehicle is more, you simply pay the difference.
ELIGIBILITY
Unless indicated by your Dealer, all Certified Pre-Owned Vehicles are eligible for the Exchange Privilege during the first 30 days or 2,500 kilometres of ownership. However, the exchanged vehicle has to meet the following criteria:
- The vehicle must currently be owned or leased by the retail purchaser/lessee of the Certified Pre-Owned Vehicle.
- The vehicle must be returned in the condition in which it was delivered to the customer, without damage or excessive wear and tear.
EXCLUSIONS
The One Time Exchange Privilege excludes the following vehicles:
- Fleet purchase vehicles.
- Vehicles used for daily rental, hearse, taxi, limousine, snowplowing or delivery services.
- The customer has previously returned a vehicle under the GM Certified Pre-Owned Vehicles One-Time 30 Day or 2,500 Kilometre Exchange Privilege within a period of 12 months commencing on the return date of that previously returned vehicle.
- Vehicles that have had after-market accessories installed (e.g., radio or alarm system) unless installation was performed or sublet by the selling GM Certified Pre-Owned Dealer.
VEHICLE INSPECTION
Every vehicle returned under the Exchange Privilege will be inspected for damage and excessive wear and tear. If non-warranty repairs equal to or greater than $300 have been performed or are necessary, the vehicle is not eligible to be returned. If less than $300, the damage repair estimate will be deducted from the credit amount applied to the returned vehicle.
VALUATION OF THE RETURNED VEHICLE
The "Agreed Upon Exchange Value" will be used in determining the refund value to be applied to the replacement vehicle.
EXCHANGE AND WAIT PROVISION
If a customer exchanges a vehicle under the Exchange Privilege and waits for a replacement vehicle instead of choosing one from the dealer's available inventory, the selling dealer will not provide alternate transportation or allow a customer to keep the original vehicle while the replacement vehicle is secured.
ONSTAR
OnStar helps you drive with added confidence, and is designed to have someone help you in your time of need.
WHETHER YOU BUY NEW OR PRE-OWNED, YOU’RE STILL PROTECTED AND CONNECTED
If you’re considering a pre-owned vehicle or your current vehicle’s connected services are inactive, you can still enjoy many or all of the same features and services found in new vehicles.
Get a 1-month trial and sign up for a paid plan to enjoy the first two months on us3
Try out OnStar Safety & Security and Connected Services that come with your vehicle (Hands-Free Calling minutes excluded during the trial period). Get a 1-month trial, and if you sign up for a paid plan within 30 days from activation, you’ll be able to enjoy the first 2 months of the paid plan you select on us2. Cancel at any time.
GM OWNER CENTRE AND MOBILE APP
Visit the Owner Centre and vehicle mobile app4 any time to track your service history, view your Owner’s Manual and how-to videos, check your warranty status and more!
Access Your Vehicle's Service History
You’ll be able to review service records you add here or previously entered on onstar.ca, if equipped.
View Your Warranty
View your vehicle’s warranty coverage anytime by logging on. We think you’ll like what you see.
Track Vehicle Recalls
Check for recalls on your vehicle and receive automatic recall notices, maintenance reminders and offers exclusive to you!
View Your Owner's Manual and How-To Videos
Scroll through your Owner’s Manual or view helpful how-to videos to learn everything there is to know about your vehicle's features and operation.
WELCOME TO YOUR FREE SIRIUSXM TRIAL5
All SiriusXM equipped certified pre-owned vehicles come with a Platinum Plan trial subscription, including premium programming to over 150 channels in your vehicle plus access to even more on the SXM App. SiriusXM lets you enjoy ad-free music, some of the best sports, news, comedy, and talk whenever you want from virtually anywhere.